RETURN/EXCHANGE POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Some health and personal care types of goods from the Essentials line are exempt from being returned, including Bath Time Bliss and Venus Vapor.
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Stones, minerals and/or gems may or may not be returned. It is at our discretion if any stones, minerals and/or will be refunded. Stones, minerals and gems sold may not represent the exact item seen in the picture as every stone is unique and different. No refunds will be awarded for the reasons including, but not limited to, receiving an item that is not identical to the one pictured.
To complete your return, we require a proof of purchase and picture of item as received with a time stamp to show that product was not tampered with in any way. Product must be unused and in the same condition that you received it.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at souled.jewelry@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
All jewelry is one-of-a-kind. If you receive any damage to clothing from jewelry, we will allow an exchange of one item of equal or lesser value. It is to our discretion as to whether items will be accepted for exchange. We only replace items if they are defective or damaged. Please send a picture of item in need of replacement to souled.jewelry@gmail.com.
Shipping
To return your product, you should mail your product to 959 Roswell St Marietta, GA 30060 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.